Regional Office / Back Office

Run Your Company from a Regional Office or Back Office in the Fox Cities Region

When you locate the critical operations of your company in the Fox Cities Region, you can rest assured you’re in good hands. Our telecommunications network is solid, our workforce is highly educated and excellent customer service is just part of our nature.

The Fox Cities Region has all of the ingredients necessary to run a thriving Regional /Back Office:

A Robust Telecommunications Infrastructure

Easy access and fast connections are here in the Fox Cities Region. Intra-state and inter-state phone service is available utilizing analog, digital and fiber optic equipment. Several major providers such as AT&T, Verison and US Sprint have inter-exchange Point of Presence in Appleton. Center office locations also offer digital switching, fiber optic cabling and ISDN capabilities. Nsight Telservices provides custom fiber based SONET telecommunications services for medium to very large businesses. Fiber optic cable is still being rapidly deployed throughout the Fox Cities Region. More information about telecommunication and utility offerings here.

A Highly Educated and Productive Workforce

The Fox Cities Region offers an excellent education system from kindergarten to graduate level. The region boasts more high school, 2-year and 4-year graduates than the state and U.S. averages.


Source: JobsEQ 2015

With 9,926 back office jobs currently existing in the region and another 2,343 jobs expected to be added over the next 10 years, there’s capacity to grow.

Source: JobsEQ 2015Q4

A Low Cost of Doing Business

Lower than average wages and crime rates keep the cost of doing business low.

Fox Cities Region Back Office/Regional Office Wage Comparison

SOC Code


Mean Hourly Wage

Fox Cities Region


United States

43-4051 Customer Service Representatives $14.75 $16.51 $16.29
43-9041 Insurance Claims and Policy Processing Clerks $17.46 $17.91 $18.63
43-1011 First-Line Supervisors of Office and Administrative Support Workers $24.23 $24.45 $26.15
11-3031 Financial Managers $45.69 $53.37 $62.61
Source: U.S. Bureau of Labor Statistics 2014 (latest available)

“Alta’s client base of Fortune 100 and 500 companies understands that every point of contact with customers has an impact on their brand experiences. Our success as representatives for these global clients is a direct result of hiring highly educated and motivated people who live in the Fox Valley. Their work ethic and ability to create solutions has enabled us to become an industry leader and trusted partner.” –Jim Bere, Chairman and CEO, Alta Resources


Major Regional / Back Office Employers

Company Name


Estimated Employment

Thrivent Financial for Lutherans Direct life insurance carriers 2,000
J.J. Keller & Associates Regulatory compliance & safety training materials 1,100
West Corporation Telemarketing bureaus and other contact centers 1,000
Alta Resources Corp. Telemarketing bureaus and other contact centers 650
The Guardian Life Insurance Co. Direct life insurance carriers 650
Source: Fox Cities Regional Partnership Economic Outlook Survey 2016

For more the regional office / back office industry in the Fox Cities Region, please contact us.